Immediate household persons living together at the same permanent address. Can I use a Ticketek gift card or voucher? . I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. means an unforeseen circumstance completely outside. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Pleased to meet you, won't you guess my name? Hopeless website. Proof that the passport has been reported to and cancelled by your Government Agency. Therefore, it's impossible to speak to an actual person. Safe, Fast and Verified A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. So thanks very much! It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. This is not an insurance policy. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. They rapidly charged my credit card, then didn't provide the tickets. They rapidly charged my credit card, then didn't provide the tickets. (Receipt required for Doctors note refund up to $100 or equivalent). We missed the show! actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They do but its retarded. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Safe, Fast and Verified Anyone can write a Trustpilot review. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now To read more about Covid-19 please visit our dedicated page here. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. They haven't responded to my emails! No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. A police report confirming details of the theft. Presented by: Maisie Peters: 7:00 7:45pm In event of a Refund Application the English language version shall be the basis of settlement. You may also wish to resell your tickets if you cannot use them. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. If you've forgotten your account details, never fear we also . Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. To apply for a Refund simply click on the link in your booking confirmation email, or click here. They need a better system and more staff it seems. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . They are the shittest service in Australia. They stole my money too. Years ago I did a few days temping at Tiketek. Youmade an unsuccessful request for annual leave for the date of theBooking. All Theatres and productions and sporting events should seek alternative partners. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. If there is a financial failure of any Transport provider. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Ticketek refunds, the true facts - The Vigilante News Refundable tickets via tiketek not refundable? : r/sydney Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Ticketek - Refundable (This can normally be obtained from the transport companys website). They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! The best person in the world. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Then I looked on Trustpilot at their reviews and really started to worry! I'd be interested whether this is something the ACCC would be interested in. Terms & Conditions of Sale | Ticketek Australia Why should I buy from Ticketek Marketplace? This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Why is this company even allowed to operate?????? Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. No way to recover tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Immediate household persons living together at the same permanent address. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. The only reason people buy tickets from Ticketek is they have no other choice. It goes against our guidelines to offer incentives for reviews. A copy of the travel warning from the Government Agency. You may also wish to resell your tickets if you cannot use them. How totally useless. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Easy as. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Ticketek Marketplace - Buy and Sell Tickets This meant that I had to sit & concert was standing room only. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Website doesn't work. Automatic Refunds to then often have to go to their desk at the venue to follow up the issues. I received an error message after purchasing tickets. I have contacted your Customer Service team but have not received a response. How do I contact Ticketek? - Ticketek Australia I have been linked to your site from Ticketek.co.nz. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. What the hell is that? Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. means cancellation or significant delay of flight(s) which. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ltd. All Rights Reserved. Where You are the business owner or registered Director, or a member of Your family is. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . What happens to my money when I buy a ticket? Refunds & Exchanges Follow New articles New articles and comments. Attend participate in, take part in, use, or be present at. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Companies can ask for reviews via automatic invitations. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. A copy of the notice of failure or disruption of the public transport. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Privacy (data erasure request) No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Never ever again. An incident number or report from the Police or relevant traffic authority. Ticketek Australia Reviews | Read Customer Service Reviews of premier I have now been trying for a refund for 6 months. Press J to jump to the feed. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Ticketek Marketplace - Buy and Sell Tickets .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. A doctor cannot be You or a member of Your family. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Breakdown A copy of the call out note froma nationalbreakdown recovery service. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Cannot add tickets to wallet. Ive forgotten my password/My password has expired. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Voluntary relocation or where you are changing employer for a new role. Any reason for refund must not be foreseeable at the time. Requesting a Refund. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Sell tickets directly from your Ticketek Account. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Attend participate in, take part in, use, or be present at. Why is your site permanently unavailable. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Doors Open: 5:00pm After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Why are there multiple listings for the same event at different prices? Emergency Services Police, Fire and Rescue Service or other Emergency Services. A copy of a notice from the examination body, school, college, university confirming the change of date. Just fake a doctors note, cant imagine they review them too carefully. Almost 90 days and still waiting for my refund back. They agreed I shoudl get a refund, then asked for my account details for the refund. I reported the scam to my credit card provider! Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I couldn't return to where I was, no progress, the booking system repeated itself, etc. This is such scummy conduct. They will do anything to hide from you. I would and do prefer not to use their services. Worst website and app I have ever used!!! Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. A copy of the travel warning from the Government Agency. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Times are approx. As it got closer to Christmas I started to worry, as they were to be presents. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Once got a response to an email because I didnt purchase the ticket wont gi. Press question mark to learn the rest of the keyboard shortcuts. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Why even have the option of refundable tickets for an extra charge if I cant refund them? Abusive partner? etc. Sell tickets directly from your Ticketek Account. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Simply do not try to contact them in any way shape or form.Worst customer service.