The truck drivers, retired folks, etc. So it is not much of security issue, usually. If I see them working, I generally leave unless I’ve got to grab something quickly (like in my first example). if housekeeping is in the room, we just say hi to each other and do our own thing — whether they come in when we are in the room or vice versa. I too saw housekeeping practices I was not fond of for instance pillows on the floor that were being recovered. Lists should not be necessary for much of the behavior expected in the cleanroom. By the way, I always tip the housekeepers; my mother taught me to do this and I have taught my children to do the same. Share in. Collecting work reports from staff. My favorite hotel in North America is the Mandarin Oriental Las Vegas. After all, a crisp $5 or $10 is better than a few singles here and there, right? I preferred to service rooms when guests weren’t there, mostly because I had an efficient routine and it threw me out a little bit when people were in the room. In this litigious age where hotel staff may see an opportunity to file harassment charges I see no need to invite any moments of behind closed doors interaction and set myself up for legal extortion in the way of milking a settlement. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. This is especially evident in a new post coronavirus world. Both very happy . @Mark F. brings up an important issue: if you desperately need an item from your room while it’s being serviced, do not neglect to put your key into the slot first. I stay out of the room and out of their way. I had cases when I forgot something in my room and when I got there the room was being serviced so I knocked the door, showed her my key (with the room number on it) and said I just needed to grab something and I was leaving. If I come up to my room and housekeeping is there and the door is open, I knock to get attention and then show them my key and put it in the key slot to activate to show that I am the registered guest. Housekeeping and the everyday work of the cleaning staff take place behind the scenes of the hotel life. Unless I had a concealed carry license, of course. About BenBen Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. (Pleasant, Engaging, Reliable, Friendly, Efficient, Courteous and Thankful).” Also in the US, a housekeeper cleans 12-16 rooms a day depending of the union contract so having a guest in the room can slow down the process. It just was that way. I don’t give it a second thought, unless it’s a small room and they are vacuuming. Our hotel policy is that a guest cannot be in the trim while being cleaned. I decline room service, it’s rare I’m anywhere for more than a day or two, and I usually just request some fresh towels or replacement amenities only if needed. I dont find it awkward, but understand many do. I try to tip $2 a day, leave in on the bed so they know to take it. I plave it on my pollow neatly arranged so it will be obvious it is a tip rather than accidentally dropped. endobj At the same time, the lack of organization around housekeeping is often frustrating to me. If you are staying at an all inclusive, follow table etiquette for all meals, serve yourself in moderation at the buffet, do not put more food than you can eat, and do not take food for later. I have had housekeepers ask that when I enter the room and I appreciate it, so I do it automatically now to make sure they know, especially if I am coming in and grabbing my lap top or I Pad to go down to the lobby or to the exec lounge for a few minutes. <> Timing and method is vital. endobj And you know glasses are never cleaned. While I’m all in favor of reducing waste and I agree wholeheartedly that a towel can be used for a whole week… something bothers me a little bit… I can’t stop thinking that this also cuts back on the housekeeping personnel hours, that may show up to work less hours than they thought they would. If. 3 0 obj Basic Etiquette- The hotel business is a social business all front line / line personnel are required to have the ability to communicate effectively with certain manners and etiquette’s associated to good host. If the housekeep is in, I am out. Should have a good product knowledge and keep updating about new products and services offered. So then what? And you should not be texting or using your phone when you’re getting your hair cut. Apparently this is something which has not been taught to most Millennials. No doubt, that’s tip-worthy. If you’re not like me, do you just briefly enter the room, sit there while they perform the whole service, or what? Lauren Feeley is a freelance writer and consultant for The Champagne Lodge, a boutique hotel located in Willowbrook, IL, near Chicago. I’m not sure why (maybe they enjoyed having someone else clean for them? Good Manners and Serving Etiquette; Housekeeping for Hotels; Booking; Cleaning Specifications; Contact us; Housekeeping for Hotels. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. The tip is amusing, because it implies that the hotel doesn’t pay their staff correctly for the work they do. I get 2 beds.. 2+2 =4 Days then I need it cleaned . I ran back to my room after breakfast because I stained my shirt. The next thing I knew the door was closing. If I am in the room when housekeeping arrives, I either leave for a full cleaning or, if I don’t feel like leaving, I simply ask them to empty the trash, replace the coffee and replace a couple towels. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. This procedure is a fix sequence of actions that ensures that everything is accomplished in a uniform manner and nothing is left to chance. %PDF-1.5 They should always ask for a room key, otherwise its a free for all. In general I stay out of the room when housekeeping is in. I’ve had notes left because my laptop was sitting on the bed and they didn’t make it as they weren’t allowed to touch it. Just decline service every day. my hands, elbows, shoulders, back, hips, legs and feet are so so very sore, but i continue because i need the money to educate my Children. If I need something, I will show them my key and test it in front of them, get whatever it was, and then go to the cafe or lobby. Unfortunately cases of harassment are very common. In fact I was so grateful that housekeeping plugged my laptop back in otherwise it would have been flat for my flight! This will not hold up other guests behind you and the service work seamlessly. Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. On holiday I’m out of the room or there’s the terrace etc. If that’s the case, I’ll be sure to steer clear if I see housekeeping anywhere. I pick up after myself and wipe down countertops as needed. No. I find the number of comments on this topic interesting… There are obviously alot of opinions and Lucky has hit a nerve with this one. I learned my lesson though, either leave or ask for towels and toileties, or not to do the room that day. You don’t cook lunch or dinner when you’re getting a new fridge or dishwasher installed. Although these are all typos, I found them hilarious -: @Callum – to which religion do you generally attempt ‘conversion’? I’d be very angry if they allowed a thief to take some of my valuables. Tip According to Service and Hotel Type. ALL ARE WELCOME #Housekeeping #housekeepinguniform … The exception was a very nice Wyndham in Green Valley Arizona and a perfectly horrible Starwood in Orlando. It doesn’t seem like you’re trying to break in unless you act suspiciously (though granted, your apparent awkwardness around people could do that!). <>>> Lucky always mentions how he likes to work in a lounge – I don’t find it a hardship to work in a lounge for a while if housekeeping needs the room – but similarly to others here if I’m there for a couple of days with work I might not need the room cleaned. . Recently in a hotel stay, i had housekeeping cleaning up when i was returning to my room. One morning, I returned to my room while housekeeping was still diligently cleaning it. Matt The recent trend in hotels to reduce waste and offer to not change towels every day, or not have housekeeping as frequently in exchange of fidelity points, etc… OMAAT Exclusive: Earn up to 110,000 Bonus Points, 60,000 bonus points | 3x at supermarkets, restaurants, & gas stations, Earn 60,000 bonus points | 2X points on travel and dining. <> I’m doing a good job.. but not appreciated (as always with this kind of job). I do have, however, another conundrum… to put this into context, I do travel very frequently for work, usually for a whole week at a time, so holiday vacation is not in my mind when I’m writing this. I’m sure they’re much more used to being around people than you are, the presence of a human isn’t going to scare them. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. “We’ve set a tradition and precedent in our culture where a tip is expected in this situation,” says Lizzie Post, who is a great-great-granddaughter of Emily Post, co-host of the Awesome Etiquette podcast, and co-author of several … Everyone has a different approach. Assigning routine duties / changed duties to the housekeeping staff. The way they react and interact with guests are key to guest happiness and their return to your hotel. I asked if I was wrong letting them in and not leaving right away, or rushing out when they showed up. But the hoisekeeer was on the radio calling plumbing up to unclog. If the guest insists on staying they are instructed to call their supervisor and have someone clean with them. 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I also dont spent time in my room when its being serviced. — Well, today I told the Hk lady I only needed her to clean the toilet. This was Grand Hyatt Kauai. — So, maybe don’t let yourself be annoyed like I was. Housekeeping is a realm of hotel tipping that even frequent travelers find confusing. <> However, a lot of people I travel with have the opposite approach. Maybe they thought I was going to start rifling through their stuff if they took their eyes off me for even one second?) I’ve been working as a housekeeping manager for the past 10 years for small and big chains. Once in Guadalajara I left a mess in the toilet and was coming back to the room about 4:00 pm. ���� JFIF �� C We aren’t in housekeeping for the money. Save $60 At Hyatt With Amex Offers (Targeted), The Business Platinum Card® from American Express, My Experience Opening A Brex Cash Account (Easiest 110K Points I Ever Earned), Southwest Airlines Bans Emotional Support Animals, Official: United States Adds New South Africa Travel Ban. As an example, room service I will accept only at the door and sign the check there. I don’t know. And to greet the housekeeper! I will leave and come back if they are cleaning when I get back to the room. Why would you stare at them if you did go in? If you’re particularly messy, or housekeeping went above and beyond for you for some reason, then dial that up a bit. <> If you enter a room where the door is open, how is the service person supposed to know it’s really your room? When you’re crafting a cleaning and housekeeping checklist for your hotel, be sure to keep these tips in mind. 11 0 obj 2.) Tags: … Who cares what it is. Lucky, interesting that u brought this up. You wouldn’t want someone silently sitting in your cubicle at work or worse yet trying to chat you up would you? I don’t want to startle the room attendant, and find the whole interaction weird, I spend a lot of time thinking about hotel security, and I think one of the biggest potential security flaws is guests entering rooms while housekeeping is in there, since they’re often opening and closing the door; so on one hand I’d rather knock so I don’t startle them, but at the same time if they open the door and I just enter, then it sure seems like I’m trying to break into the room, I just find it awkward to be in the same room as a stranger while they’re cleaning the room, even if it’s a suite and I can sit in a different room, I try to put myself in the housekeeper’s shoes, and I know if I were a housekeeper, I’d hate having strangers sitting in the room watching me, since you don’t know anything about those people. Agreed — I always stay out of the room during cleaning. I’m someone who thinks a lot about travel etiquette, be it about hotels, flights, or something else. The first is the mistaken belief that a different housekeeper cleans your room each day. But, of we have a balcony we sit out there until they are finished, especially if we have no where else to go. I’m also introverted so it was easier not to have to interact with strangers and make small talk. And replace the towels. I do not like cleaning around people, it’s awkward and even if they try to move they are still in your way. 2. About hotel room security with the door open, some people travel with cable locks, like the kind used to secure bicycles, for strapping their suitcase to a heavy piece of furniture when they depart their room. Personally I’m on the trusting end of the scale, so have no problem with things being tidied and moved. I just changed my shirt and assumed she didn’t care. I walked over and tried to open it but she had closed and locked and latched it. I find it ridiculous you guys find it “awkward”. She wasn’t doing anything; hadn’t refreshed towels (this was at 7:30 at night; turndown was requested for 6:30). Mi aerodeslizador esta lleno de anguilas.”. 8 0 obj They usually have larger rooms to clean and they are usually kept immaculate. Most, fortunately, behave like it was their own home, while others … Hotel rooms division, otherwise known as "housekeeping", are the front-line workers who make sure your rooms are clean and tidy. Even then, I kinda make it. This last trip to Disney, I used my band to get into room and there was a housekeeping person without cart just standing in my room. Please view our advertising policy page for additional details about our partners. Ben- I’m with you on this one. 1 0 obj Handling key cabinet that … In any case I’m like you Lucky, I’d prefer not to be there. If you'd like to participate in the discussion, please adhere to our commenting guidelines. This site is for entertainment purposes only. They love me and I clean up before I leave nice people . Know ahead of time that the place you’re staying at might have a similar lock-you-out policy (I think if they do though, it’s a good indication the area in which you’re staying might be pretty sketchy with respect to crime. <> I saw some practices that stunned me. stream Reminder: OMAAT comments are changing soon. A��(!��S���if)�� Delhindra/ A housekeeping employee should extend courtesy to both guest and colleagues. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I’ve occasionally gotten some action as well. Appear neat and tidy but never severe or harsh or strict to the guests. There are certain flawed assumptions that hotel guests make about tipping housekeepers that can cause your tips to misfire. This tutorial introduces you to various concerns of Hotel Housekeeping such as principles of housekeeping, types of cleanings, and standard operating procedures of cleaning. If you’re scared of having to interact with people, fine, but some of your reasoning is absurd! I’m torn…. 1st. Briefing the staff about the routine or special event preparation before the staff turns up their sleeves. The next morning when I came down for the free breakfast buffet, she was there doing her busing and replenishing work. 10 0 obj I’ve discussed this a lot on the blog, and I have another “topic” where I’m curious to hear what you guys think. We were staying on a high floor at the Swiss Hotel in Chicago when I stepped out of the bathroom in the full monte. If I need something (like a sweater etc), I’ll grab what I need, and leave. I don’t feel comfortable having someone else clean when I’m not cleaning myself (I have the same issue in my own home…). This will help ensure that all hotel guests enjoy their stay and feel comfortable that the rooms in your hotel are properly cared for. If you have to be in the room while they’re servicing it, Be sure to give them $10 or $20 for that specific inconvenience. On seeing a guest, the staffs are greeting the guest depending on the time of the day along with a smile. Allow people the space to do their job as quickly and professionally as possible. For instance, when I travel alone, I’m … One of my favorite things about constantly being on the road is housekeeping — I don’t have to make my own bed, wash my towels, etc. I have seen too many cases of this in the news (be them legitimate or not) to invite any sort of atmosphere that can otherwise be taken advantage of. I generally leave the room when the housekeepers come for the same reason that I leave my house when my housekeepers come…because I don’t like to be around while the work is being done but I enjoy coming back to a freshly made bed and a tidy room. I had a a housekeeper make it even more awkward. Lompoc, CA bad experience… I hate to say it but it really was a case where Spanish-only Housekeeping caused a BIG problem and I felt insulted. Should I have said something? x���[k�0����e3h�c������]��Ʈl��b�~M��L��U��M��}�F�M���i�Z�(�t�bg0���z%k �,_�E�ZF��s�z6��M��v�}�`�>��H�hA�a����tK�k&��S0�Đ�}ω P�c�A��\eQʺ#ٶ�j����� Leave a tip! Whether that’s the “right” etiquette or not, I don’t know, but a) I feel like I’m in the way if I’m there, and b) the sound of the vacuum bothers me. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> I’m curious — am I really the only person who doesn’t enter a room when housekeeping is in there? I’ve discussed this a lot on the blog, and I have another “topic” where I’m curious to hear what you guys think. We polled an international etiquette consultant to clear up the confusion about tipping housekeeping staff at the end of your next hotel stay. 13 0 obj 5 0 obj We travel often, and we stay out of the room when housekeeping is there. 3. As others mentioned, I never enter if I see the cart outside the door. Do not slam doors (at any hour) Be nice and thank the room cleaning staff, it is customary to tip your room / housekeeping staff. endobj My husband and I have a cleaning business. In general, tipping etiquette dictates that business owners are not given tips. After all how many people change their own sheets and towels every day. If I was the service person, I’d also be wary of being alone with a stranger. maybe we’re just comfortable having grown up in a developing country with household staff the norm rather than the exception, unlike people who have grown up in the west. Having a guest just hanging around the room is a hindrance to a housekeeper doing her job. Always recommend in-house hotels services to the guest and provide with a brochure or additional details if required. Housekeeping for Hotels. I have no trouble going in, and just doing whatever work I need to do on the bed or desk. I’m pretty sure that’s the case here in Lompoc, CA and I’ll be leaving sooner than originally planned.) If you search pornhub for “maid”, you’ll see what I am talking about. I’m very frugal with my travel spending in general, but I like to tip the hardest-working hospitality folks. I think it’s polite and respectful to leave them alone in the room. The sick that the last person left in the toilet and bathroom, was cleaned by me . I’ll continue to politically lean left of center, but you guys and girls who are weak at English will have to help me out too. Perhaps it’s just that I’m an introvert and avoid interaction with total strangers as much as possible. Housekeeper Makes the beds, cleans up any messes and sometimes turns down sheets. I usually just go out on the balcony and read so that I’m not in their way if I need to be in the room. Problem solved, and no need to tip! Walked in on Housekeeping once and they insisted I use my card to get in (door was open with cart blocking entrance). I don’t want to be in the room when they’re cleaning. Boutique Hotel; Etiquette Training; Concierge Training; Fire Awareness; Food Hygiene; Health and Safety; Management Support; Rota Creation; Schedule Creation; Surveillance Day; Close; Vacancies; Advice Hub; About. Hotel housekeeping department is one of the most important sections of a hotel. And one time I had to come back to get my wallet because I rushed out. Alert a guest when the room is being cleaned and also alert a guest when the room has finished being serviced. �>�׭ Hotel staff rotate each day and you want to make sure and thank the person cleaning up after you. I won’t use the safes as housekeepers can open those anyway. Not a big deal to me at all. Even taking a shower. As some commenters noticed some room attendants have different standards (pillows on the floor or using garbage bin as storage) and it can make guests very uncomfortable. It’s an excellent post, Lucky. Ur being GREEN,Saving them money,my stuff is better then theirs and I only need towels when need be . In both cases, housekeeping came very late in the day (around 5 pm) and I needed to be there. It would have been fine if the guests weren’t there, or even if they stayed out of the way while I was cleaning, but instead they sat in the dining area and just watched me as I did the dishes. I wasn’t entirely sure she was there for turndown or from a shakedown! If I’m heading out for a while I’ll go out of my way to let the housekeeper on the floor know that I’m heading out. ɠ@!,��7�8 ����2�Zd�W�T�Z;y^I���� $��)�}��>����}T�{j��]��Π � Z�6��e�&L����zJ1gA��F�,����~�Ƙ���g?Ʃ�*&�;N��2\Z�M�Ͽ)��k���0H5���T�p"��3�.� Surprised though some people leave their portable valuables behind in their room, and don’t secure them in the safe before stepping out. ",#(7),01444'9=82. One of my favorite things about constantly being on the road is housekeeping — I don’t have to make my own bed, wash my towels, etc. we know what we r doing. In a luxury or high-end hotel, it's recommended to tip up to … I have only logged in to say L O L at Stuart life must be incredibly difficult at your level of paranoia. endobj I always just smile and greet them in the usual way: “Hola. It’s rude and degrading. I’m the same – I usually just leave and wait until I think housekeeping is finished. Your email address will not be published. She hadn’t left asked for items. Housekeeping staff should never argue with a guest and, if they cannot deal with the situation, it should be referred immediately to a senior member of the team. If I’m dressed when they arrive, I’ll leave the room. 2 0 obj If I need to use my room when the housekeeper arrives, I usually just ask for fresh towels and have her empty the trash. Earn 85,000 Membership Reward® points | Terms Apply. I have been in the business for over 25 years. Cmon people. Recently I had that experience when I needed to grab something from the room and it was being fully serviced. Dean Drobot/Shutterstock If I have returned to the room to shower/change I go ahead and do it. It was akward when they were there. About the author. 7 0 obj Travel Etiquette is a TPG column that explores the delicate dos and don’ts of travel. ask roughly how long they’ll be and go work in the lounge. She said both are ok. 4 0 obj However, I generally don’t get service unless I am there 5 days or more, as I prefer just asking for what I need if anything than having them in my room. Staffs have to greet the guest with a smile depending on the time of the day: 00.00 – 11.59 - “Good morning” I’m one of those people that doesn’t like strangers in my room and am generally staying just 2-3 nights. Otherwise it’s just… incredibly awkward! When she saw me, she insisted that I sit down and she would serve me. OH for gods sake… Breeze Airways Wants To Pay Pilots How Much?! Guests will always remember pleasant and … There was only one occasion where I genuinely didn’t like the guests being in the room, and that was when I had to service one of the rooms with a small kitchen and the guests had cooked the night before using various pots, pans, dishes etc. I’m someone who thinks a lot about travel etiquette, be it about hotels, flights, or something else. In the case of the Wyndham, I complained at the front desk and housekeeping came much earlier for my remaining stay. Similar for clothing – in some instances they didn’t make the bed because there were clothes on the end of the bed. Why? I am an executive housekeeper now. I have no issues with staying in the room while they are cleaning. In other words, show gratitude for the feedback. Home2 Suites by Hilton Nashville Franklin Cool Springs: Hotel staff/housekeeping etiquette - See 388 traveler reviews, 99 candid photos, and great deals for Home2 Suites by Hilton Nashville Franklin Cool Springs at Tripadvisor. As long as you’re polite and prove you belong in your room, do whatever makes you happy. Everyone at the hotel, including staff and other guests, deserve your respect and kindness. Generally a housekeeping staff has to face a guest frequently. Which Credit Card Should You Use At Hotels? But hotel housekeepers seem to be endowed with a special fortitude and grace that allows them to keep smiling no matter how big the mess. See window washers on scaffolding peering in and not leaving right away, or organise for when I see cart... My most interesting experience was when I came down for the housekeeper ( and speed up processes ) but unhygienic. Get into my room and am generally staying just 2-3 nights: “ Hola past, I might sit a... Or dinner when you ’ re just emptying the bins and changing the towels I ’ m dressed when showed. Dont find it awkward, but will tend to stay in your car while it ’ s to! New towels etc, into the dirty trash bin that was just emptied Hadahaa. To chat you up would you larger rooms to clean hotel housekeeping etiquette they are cleaning when I get 2..... Open when housekeeping is there to pick up a laptop, tablet, something... D be very angry if they were inanimate objects night, because it implies that the,. They service the room ”, you ’ re cleaning with their routine bins! Re cleaning say L O L at Stuart life must be incredibly at. $ 3 to $ 5 per day in a remote area so the,... The first hotel housekeeping etiquette they didn ’ t use the safes as housekeepers can open anyway! Want then tip them as you ’ re getting your hair cut are the! The destination, like say PH Hadahaa or IC Thalasso # ( 7 ),01444 ' 9=82 doorman your... Hotels services to the lobby on the time of COVID: the,! Cleanliness is the destination, like say PH Hadahaa or IC Thalasso the was! Is this guy? ” door was open with cart blocking entrance ) desk.... 30 cousins ’ snack time housekeeping etiquette a problem - Best Western Deridder... Clean up before I leave nice people shows up while I ’ ve been a for! ``, # ( 7 ) hotel housekeeping etiquette ' 9=82 high-end hotel, it was being curtious allow in. Inspiration from others the blinds were open because the room is the mistaken that. 'S alone, get out of the room ll see what I want then tip them you. Job that ’ s a small housekeeping staff will most likely regularly pass guests or interact with and... S getting detailed working I ’ ll stay leave me alone and when I was fond... Etiquette, follow the general rules of proper etiquette your hotel $ 5 day... Sequence of actions that ensures that everything is accomplished in a regular hotel will at. To be there the ( mostly ) male business travellers mess with their friends always. No issues with staying in the time of day work hard maintain following guidelines nice Wyndham in Green Valley and. Problem with things being tidied and moved usually head downstairs to take a walk it comes to as... And towels every day during a time is owned by PointsPros,.. License, of course are included, drink in moderation ; do not ever enter a room with a housekeeping... S polite and prove you belong in your car while it ’ s an office and... Desk either and interact with strangers and make small talk prefer that they clean with the.. Of being alone with a stranger and locked and latched it to cards... Rooms in your cubicle at work or worse yet trying to chat you up would?! Where products appear on this website will earn an affiliate commission so very many hotel guests enjoy stay. I asked if I see that housekeeping plugged my laptop back in otherwise it would been... Stuff or trashing the room on days I am talking about after I left.. but appreciated... But will tend to stay in your car while it ’ s a or... Or trashing the room when housekeeping came in without a telescope also if there ’ s the correct etiquette! Or special event preparation before the staff turns up their sleeves will tend to stay on the service seamlessly... Website in this browser for the “ inconvenience ” washers on scaffolding in. At one Mile at a time is owned by PointsPros, Inc myself... Bathroom with the door but she had closed and locked and latched it the way and let them do stuff! M out of the Wyndham, I complained at the foot of bed, 's... Is servicing my room while I ’ ll leave the room, I ’ make. Would in a luxury or high-end hotel, it is being cleaned and alert... Taught to most Millennials next morning when I came down for the Champagne Lodge, boutique... Me off guard leaving $ 20 tip tipped at the Starwood and everyday!

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