Please review your policy with every Goodwill store. Given the return policy of Goodwill, you will be asked to pay the courier temporarily. Now, I'm not some anti-vaccination person at all. DO NOT BUY from the "Goodwill of Central and Coastal Virginia" because they are selling broken items and covering self's from returns by saying "AS IS" - "NON-REFUNDBLE"! I purchased a $30 mirror that should've had Bluetooth and light up, but it did nott. Please schedule your pick up, that way we have your item ready for you when you arrive. What happened to the return for electronics? Goodwill stores are a haven for thrifters and those who just want to score a good deal. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. All rights reserved. This card can be used at any Goodwill Store & Donation Center in the following counties in Southeastern Wisconsin and Illinois. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. I want to start by saying I am a longtime GW fan. If you have purchased a Goodwill item, you should act quickly because of the following reasons. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. The clerk said no they couldn't & checked with another clerk who stated it was a health department issue. So yeah I get the whole as is thing but I did everything I could to make sure it worked ok and do your sticker not inspect things?? Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? I'm done shopping at Goodwill. Exchange only, and has to be the same day you bring item back to the store! The goodwill calculation would include deferred consideration of $188,679 being $200,000 x 1/1.06 1. I just tried to return a pair of shoes. I highly recommend not bothering to go to that particular goodwill store they give goodwill a bad name there for sure !!!!! I told the clerk I wanted to buy the bag. I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. I hate the new return policy in Tennessee. Dressing rooms were closed due to Covid, so I couldn't try anything on. Oh and they wouldn't give me my receipt back. Takes ppl donations and re-sells them for profit with no return if items turn out to be bad. I had the tag AND the receipt with me SHOWING that I paid for it so saying it doesn't qualify for a return is BS. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. I will never buy or shop at Goodwill again. I brought it back and was told that I would only be able to get in store credit. Anyone have an answer? No refunds. The other one serves vets, & everyone I know prefers it for several reasons. Need to train your managers and workers to be more pleasant and not so hateful. We would not have bought anything if that was the case. My caviat is to double check at your local Goodwill as I am speaking specifically about my local New Berlin Goodwill and what they say is the new policy overall. Sorry - no refunds or store credits. At least all sales arent final. Are returns supposed to be this way? I suggest you remove all of the plastic wrap they put around thier items to cover the damage. Why not when you are only going to get the same amount as credit that you paid anyway. I don't understand why you can return clothes but nothing else. Due to her mental state,I don't think she realized anything to begin with.. $12,950. Goodwill policies are not acceptable if you use a debit or credit card on your purchases. I don't want store credit when I paid cash, cane right back in a day, and receipt and tags. Still love Goodwill shopping, but not to sure of return policy here. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. Wow, I agree ---GREEDY!! And love to consign: resell and rebuy high end so I understand the concept of quality control. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. San Pedro/RPV - Los Angeles County. It felt frustrating and sad.. Electronics may be returned within 3 days. This change takes away that special treatment. Goodwill is shooting themselves in the foot with this unfair policy. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. Goodwill Industries of Northwest Ohio is dedicated to providing effective, comprehensive employment services to men and women with criminal convictions. If He/She is mad the prices are marked up. They are supposed to be filled with feathers. This is a blatant scam to hide the broken items. Goodwill at 4605 Dixie Hwy, Fairfield, OH 45014: store location, business hours, driving direction, map, phone number and other services. No warranties, either expressed or implied, are made. Like others are saying. My mother, my son and my nephew worked for them in fact my nephew still works for them! Goodwill will reopen all locations - except for ones in Stark County - on Thursday. This is fraud. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. Our donation attendants are trained to know what we can and cannot accept, and will help guide you to other possibilities for donations we cannot use. Went back to return iclothing thinking we would get store credit. I hope those who agree with their newly instated no refund policy speak up! are hereby superseded. I am sorry to hear of all your bad experiences. the good will in Fayetteville Tennessee has stated as of January they are no longer doing exchanges of any kind. I was told at the store that I should redonate all of it because someone else would probably be happy to buy it.I draw social security and cannot afford to throw away money like that. They are rude and unprofessional. NO Returns. I guess they hope that they next buyer will just throw it away and not bring it back. DONATE STUFF. Donors would then be prepared to address any questions the IRS may have. Also you can sell used shoes but can't exchange them. Email address: info@goodwillvirginia.org. Nowhere in your return policy blurbs do you say that items can be returned to any Goodwill in the area. Goodwill is fraudulent, I purchased a new bedsheet on the 5th of November from the Katella by Magnolia store, got home and found out size was small, went back to the store for an exchange but was flatly refused. 177. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. Bad business decision.Bad judgement to change their policy. You buy something there in good faith it works. I called ahead before going to see what the policy was. Yes, Goodwill returns are free. Goodwill clothing online purchase returnable to local Goodwill Store? Isn't Goodwill, Goodwill? I mean they get items for free..people pay for these items and they make money and they won't let you have in store credit??? If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that. I no longer donate to your cause. When I left, I paid a high price for the used purse. Stupid. Proof of purchase is defined as having the original receipt for the item being returned or exchanged. If you have questions regarding our return policy please call (423) 629-2501 or email info@goodwillchatt.org. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! I used to shop at GW a few times per month, now I won't waste my time and neither will anyone I can worn about your rip off prices and return policies. Either in cash or in store credit. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! Us people who live paycheck to paycheck and are still struggling to pay rent buy an outfit for an interview (which turns out it didn't fit nor did it look good) and needed to return it and can only get in-store credit instead of cash back when you have no other black slacks in my size or even any other professional looking pants at that! Complete Goodwill customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. No open dressing rooms? I want to let you know that each and every one of you are all my biggest 0's(zeros) !!! I'm so angry and disappointed. In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. As long as Goodwill receives your package, the merchandise and shipping payment will be returned to you within 14 days. Avoid close contact with people who are sick. It's just that easy for me. This is the issue I find with this corporations store refund policies. Ive always donated to goodwill but the experience I had today I will never again .today I was in need of a bed frame emergency need so I call and am told they have 2 I asked for specific size and so I go buy one only to find out same side not workin g go back to return and they are telling me no refund so we try the next one doesnt fit together worthless junk im out 16.00 dollars if I was rich it wouldnt be a problem but I live on a budget out my money and a frame so upset . That doesn't make sense to me*. to RETURN an item for CREDIT So I buy blind. Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. If you are not going to allow people to try things on, you should at LEAST allow an exchange. What? Here's my suggestion of what you can do when you return and item an have a credit slip. Return Policy - Goodwill of Southern New England Electrical Items 24 hours with ticket attached and receipt for a store credit. Granted, they do give 87% of their money In charitable donations, but that doesn't change the fact that the millionaire owner takes advantage of the community that donates and buys if they do not allow for mistakes made by employees and customers over products. But, the manager should have understood the situation and acted appropriately. Its kind of ridiculous that they are still taking clothing donations but not offering refunds to those who had purchased a piece of clothing. Your donations change their requirements for ohio valley goodwill industries of certification for me there is working directly with goodwill return policy ohio valley goodwill outlet. In addition, we have also included the Goodwill refund as well as the exchange policy. Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. It's fraud you are given these for free and then mark them up to 15$ a shirt. We.now have a clearer idea of how Goodwill operates. Most of the items we sell have been donated by the community and most but not all of the items have been previously owned. I will not shopping there now or in the future NOR will I be donating to them again. These items are known as non-returnable items. Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. We would not be able to make the difference that we have without the support of the communities we serve. Beware of the time of your purchase because it's only 7 days that they allow you to return an item! Home for a week and is a piece of crap.Sagging after one week. I AM ALSO FILING A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE. Really!!!! and a straight out liar! For detailed hours of operation, please contact the store directly. When you make a purchase with a gift card, your receipt will show the remaining balance. I was told there was a three 3 day limit in their return policy. Manager Chris says he received approval to refund in store! So now 5 days later they're saying no on any return that they just had a meeting this morning about it. That's why I remained a faithful customer of it. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. I bought two steam carpet cleaners at the Jackson store. However the tax you played should be in loaded in store credit. completely agree with customers replies regarding managers and workers been rood to customers. Tax professionals advise donors to determine the value of their items. High prices, crappy customer service. The store will not refund your purchase and no store credits exist. Covering the past, goodwill return ohio law says that will be held at cleveland cavaliers news, and bars at cleveland and information on retail sales. About Goodwill . The donor is asked to fill out the receipt with an itemized listing of the donation items, if they plan to claim it on your taxes. Answer was "No" buy as is. A single person, for example, would have to spend more than $12,950 on these types of expenses. I called the manager and after I explained my situation I was told to bring it back in. When I got home with 8 pair of pants that should have fit my son according to the manufactures tag, I was very surprised that not a single pair fit. I think I'm about done with Goodwill paraphernalia. Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! Today I donated a car load of items and went inside to return the items for a store credit. At my local store the Goodwill credit slip is useable for about 2 weeks (maybe longer - I have to read the slip each time. my bad memory is to blame). Hope the can take back the shirt (I didn't try on) and the fake Philip Lim bag. Goodwill Industries of Northwest North Carolina is a nonprofit organization that has served the community since 1926. Hence your whole crap about "providing jobs". I personally shop for others when their not even there! Goodwill collects and sells donations to fund job training and job placement programs for people with disabilities and our nations veterans. Many Electronic merchandise did not get test before putting on the shelves. This happend in the mid rivers location in Missouri. I was told there was a three 3 day limit in their return policy. So now I am stuck with $100 worth of pants that I can't wear and that will probably end up being re-donated, so they can turn around and sell them again. I felt he threw the responsibility to the customer. And he told me it was my choice to buy it. Dell Reconnect recyclers meet required standards, including the absolute prohibition of exporting waste and environmentally sensitive materials. I WILL NEVER SUPPORT GOODWILL AGAIN AND I WILL ENCOURAGE OTHERS TO DO THE SAME AND I am posting this to social media. Goodwill Industries International Inc., often shortened in speech and writing to Goodwill (stylized as goodwill), is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who have barriers to their employment. Some ppl are just plain ignorant. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. No thanks, give me my money back. I am disappointed with this explanation. Then I read on-line there is a 7 day return window. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. Just brought back a item that did not work! First bedsheet bought was $11.99, found out that the correct size was worth $19.99 and expected to pay the difference but was informed that Goodwill Orange's policy is different from Goodwill's policy, really laughable and ridiculous. You'll never see another penny from me ever ever again ! When I tried to explain I only wanted an in-store credit she cut me off and said no returns that I had to talk to the manager I went to go find said manager and I could not find them anywhere. For a nonprofit organization with the owner making 2.3 million in profit a year in his pocket from donated items that they resell do not give refunds or store credit over clothing that does not fit is ridiculous if not downright theft from their customers. What happens after I donate my items to Goodwill? The clerk then said if anything didn't fit it could be returned to any Goodwill store. They claim they are not able to pull up my vip information to add the credit, so guess I lost $60 right away. I can buy new across the street at Freddy's and be able to try it on and be able to return. OK. There was no Return Policy posted anywhere in the store, and I was never informed of this policy when I made my purchase. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. Guess Not! Talk about ripping your customer off. She said it's been that for 6 months. This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. Why did you guys remove the exchange policy?? We'll, to make a long story short I reached out to corporate who directed me to the Store Manager Jenny. If they are having a good day they mark the prices down. I won't be shopping there as much anymore.F. Returned it today and was told I could only get store credit, even though I paid in cash and had my receipt and the item with tags still intact. I can keep the item and its sales slip in my car. The following items ARE eligible to exchange for store credit: Clothing Shoes I even offered to pay a storage fee or take a store credit and was told "no" to both. Whoever wrote this article is full of ? Due to her mental state,I don't think she realized anything to begin with.. I only had the product for one day and unfortunately cannot return it. Find the answer to many of our Frequently Asked Questions. The founder. Salvation army is the best. With this one sided, customer unfriendly return policy, I will no longer gamble a high-end purchase ever again, and will most likely not purchase much from goodwill in the future. i come at 3pm not even 12 hours later they put thm back for sale they sold 4 that i already purched. I will take my business to the other local thrift stores that actually do good for the community and have way better prices. I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. Tried to return it (for store credit) and the manager said they can't do that. Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. Everything in there has been donated, which means it is USED/WORN/BEEN IN PEOPLE'S HOUSES WITH GOD KNOWS WHAT, but now we can't return after a week, sometimes even just 1 day. It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. This can be used for future purchases at any Goodwill store. Developing a Written Substance Policy . I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. The new store on Shelbyville is "new" and clean. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. What a waste of money. However, their particular used car program helps working adults get a reliable car with their unique financing program. Anyway, I just need compassion from you. I received "in-store credit" and was never advised there was an expiration date, nor did the card I was given indicate one (Goodyear AZ, Estrella Parkway store). I purchased a pair of shoes in Memphis, TN. Someone used it as a drop cloth when they painted. I have been a customer of goodwill for a very long time, this new rule can't exchange, refund anything!! I realized they must have come from one of the locations I visited on my outing. This is premeditated fraud! The bookshelf box contained only the shelves, none of the 4 supports for it, and the crib had only the sides, not the ends. You now give a gift card. Well when I came back home to Georgia and tried to use it they said that they do not take that kind of card. I need to do some returns tomorrow because I couldn't find my receipt tonight and thought it was in the bag and I have never forgot before, so I'm pretty confident they will let me return on the 15th day. Not even Store Credit??? Customer got good price stuffs and people and get jobs and education. Goodwill is DISGUSTING IN GREED.the ceos make millions off of over pricing donated items. Here is All About It [Updated], Does Amazon Accept EBT? :/, i bought 19 refridgerators at 6pm for $65 i payed cash i told them i was not gonna be able to pick them up til the next day. When I got back to home and checked was broken. But the no as is and no return policies is absolutely unfair and ridiculous! Ughh! 2/25/2023. They were so rude. Wow so greedy and irrespensible. They completely took the dressing rooms out, then offer no refunds, no store credits..just find an item or items the same day you return the item to the store. You rely on customers treat them right. So my question to her was * so, l was told wrong when l specifically asked. The research now is that the virus really can't be transmitted easily from clothing, if at all. I purchased some items on July 29th 2020. CREATE JOBS. The cans and can nots of donations. But Prices Are Like If The Stuff Is Brand Spanking New. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. They sell items that are incomplete or broken w no warning but WILL NOT EVEN EXCHANGE THE MESSED UP ITEMS . So many people and organizations rely on the ability to return things when they do not work, or do not fit. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. And this is the first time I have ever tried to return a item. Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. At Step 2, add information about your website/app and business. I was in your store on Friday found some great bargains and I've known the return policy but the manager said there were no refunds all sales were final. It was in the return period. They even have merchandise on the floor that is so stained, ripped, disgusting I wouldn't give it to my doglike a pair of shorts I found that had old dried blood in the crotch!! Its the biggest one they had. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. Research charity donations & see where Goodwills profit goes. It's a really frustrating experience and there is no Goodwill about it. At the Prattville Alabama store, l have ALWAYS had good buys but on 12/1/2019 l purchased several items including 2 pair of really good walking shoes. Every 30 - 45 minutes, the crew will pull 20-25 tables with older merchandise from the floor and add 20 - 25 tables with new goods. Will never shop there again.cgnt. They refused because it was on sale items.. i wasted $80 in the air. That is some F'd up crap. Unfortunately, Some of the new pieces I did buy did not fit. I went to the store with the bag that still had the price tags attached and my original receipt. I purchased a rather large item yesterday. You I shop Goodwill almost everyday, back home in Arizona. I brought something in Tennessee and it did not work, so I took it back and they gave me a gift card and said that I could use it at any goodwill store. My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. See detailed Goodwill customer service rankings, employee comments and much more from our sister site. We returned the very same items we'd bought- no cheating or switching out. The last time I was there I noticed you only have 75% off tag sales on Tuesday now and none on Sunday,or Monday.